Job Description

About Us: We are a distinguished and rapidly expanding restaurant group, celebrated for our commitment to culinary excellence and unparalleled guest experiences. Our portfolio includes multiple critically acclaimed restaurants, prominently featuring establishments recognized with Michelin stars. We are dedicated to innovation, sustainability, and fostering a culture of passion and perfection in every aspect of our operations.

The Opportunity: We are seeking a highly accomplished and visionary Vice President of Operations to lead and elevate the operational standards across our entire restaurant portfolio. This pivotal role demands a leader with extensive experience in high-end, multi-unit restaurant operations, specifically with a proven track record in Michelin-starred or equivalent fine dining environments. The VP of Operations will be instrumental in driving operational efficiency, ensuring consistent excellence in service and product, and supporting the strategic growth of the group while upholding our esteemed reputation.

Key Responsibilities:

• Strategic Leadership & Vision:

  • Develop and execute comprehensive operational strategies that align with the group's overall business objectives, brand identity, and Michelin-level standards.

  • Contribute to the long-term strategic planning for the restaurant group, including expansion initiatives and new concept development.

  • Analyze market trends and competitor activities to identify opportunities for operational improvement and innovation.

• Operational Excellence & Standards:

  • Oversee all aspects of restaurant operations, including front-of-house (FOH) and back-of-house (BOH), ensuring the consistent delivery of exceptional service and culinary quality across all venues.

  • Establish and enforce rigorous operational policies, procedures, and service standards that reflect Michelin-level expectations.

  • Implement best practices for efficiency, cost control, inventory management, and waste reduction without compromising quality.

  • Conduct regular site visits and operational audits to identify areas for improvement and ensure compliance with all standards and regulations.

  • Champion a culture of continuous improvement, innovation, and unwavering attention to detail.

• Team Leadership & Development:

  • Recruit, mentor, and develop a high-performing team of General Managers, Executive Chefs, and other key operational leaders.

  • Foster a positive and collaborative work environment that encourages growth, accountability, and excellence.

  • Implement robust training programs for all levels of staff, focusing on service protocols, culinary techniques, product knowledge, and guest engagement specific to fine dining.

  • Conduct performance reviews, provide constructive feedback, and address performance issues effectively.

• Financial Performance & Profitability:

  • Oversee P&L statements for all restaurant locations, identifying opportunities to optimize revenue and control costs.

  • Develop and manage operational budgets, ensuring financial targets are met or exceeded.

  • Implement strategies to maximize sales, enhance guest satisfaction, and drive repeat business.

  • Monitor key performance indicators (KPIs) and implement corrective actions as needed.

• Guest Experience & Brand Reputation:

  • Ensure all guests receive an unparalleled dining experience that consistently exceeds expectations and reinforces our Michelin-level standing.

  • Proactively address guest feedback and resolve issues with the highest level of professionalism and discretion.

  • Protect and enhance the brand reputation through consistent operational excellence and adherence to group values.

• Compliance & Safety:

  • Ensure full compliance with all local, state, and federal health, safety, and labor laws and regulations.

  • Implement and maintain rigorous food safety and sanitation protocols.

  • Oversee the maintenance and upkeep of all restaurant facilities and equipment.

Qualifications:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field (Master's preferred).

• Minimum of 10-15 years of progressive leadership experience in multi-unit restaurant operations, with at least 5 years at a senior management level (e.g., Regional Director, VP of Operations).

• Non-negotiable: Proven and extensive experience with Michelin-starred or equivalent high-end, fine dining restaurants.

• Demonstrated success in leading and developing large teams in a fast-paced, demanding environment.

• Exceptional financial acumen with a strong understanding of P&L management, budgeting, and cost control.

• Deep understanding of FOH and BOH operations, including culinary processes, service standards, and inventory management.

• Strong analytical and problem-solving skills with the ability to make data-driven decisions.

• Excellent communication, interpersonal, and presentation skills.

• Ability to travel frequently to various restaurant locations as required.

• Unwavering commitment to quality, guest satisfaction, and operational excellence.

• Proactive, adaptable, and capable of thriving in a dynamic and evolving industry.

What We Offer:

• A highly competitive salary and comprehensive benefits package.

• Opportunity to lead operations for a prestigious and growing Michelin-starred restaurant group.

• A collaborative and supportive work environment.

• Significant professional growth and development opportunities.

• The chance to contribute to the culinary landscape at the highest level.

To Apply: Interested candidates are invited to submit a resume and cover letter detailing their relevant experience and explaining why they are an ideal fit for this role. Please highlight your experience with Michelin-starred or comparable fine dining operations.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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